Shipping and Returns

DELIVERY AND RETURNS / EXCHANGE

Domestic Shipping (within Turkey)

  1. Which cargo company do you use?

We ship our products globally with PTS Worldwide Express.

  1. How much is the shipping fee?

The shipping fee is 100 TRY TL (including VAT) per order.

  1. How can I track my order shipment?

Click on the link next to your order number in the “MY ORDERS” section and you will be connected to PTS Worldwide Express' website, where you can track your shipment or you can call PTS Worldwide Express customer services for more information.

  1. I haven’t received my order, what should I do?

Click on the link next to your order number in the “MY ORDERS” section and you will be connected to PTS Worldwide Express website, where you can track your shipment or you can call PTS Worldwide Express customer services for more information.

  1. How long will my shipment take?

Generally, orders are given to the cargo company within 3 working days of their approval. Once shipped, delivery will take 3 working days at the most (depending on your region). The delivery takes one day following its dispatch for orders within Istanbul. Call PTS Worldwide Express customer services for information on delivery periods. There is no delivery on weekends or national holidays.

  1. Can I change the name of the recipient or the address of my order?

Unfortunately, we cannot change the address or the recipient’s name once an order has been placed.

  1. The order arrived when I was out, what should I do?

PTS Worldwide Express will leave a note if no one is home to receive your order and keep your order at its branch for three days for you to collect it. Contact the PTS Worldwide Express customer service for more information.

 International Delivery (Outside of Turkey )

  1. Which cargo company do you use?

We ship our products internationally with PTS Worldwide Express.

  1. How much is the shipping fee?

The shipping fee is 162 € (including VAT) per order.

 

  1. How can I track my order shipment?

Click on the link next to your order number in the “MY ORDERS” section and you will be connected to PTS Worldwide Express website, where you can track your shipment or you can call PTS Worldwide Express customer services for more information.

  1. I haven’t received my order, what should I do?

Click on the link next to your order number in the “MY ORDERS” section and you will be connected to PTS Worldwide Express website, where you can track your shipment or you can call PTS Worldwide Express customer services for more information.

  1. How long will my shipment take?

Generally, orders are given to the cargo company within 3 working days of their approval. Once shipped, delivery will take between 3 and 10 days, depending on the country it is sent to. However the delivery term may be extended to reasons for shipping abroad such as the order being stuck in customs. Call PTS Worldwide Express customer services for information on delivery periods. There is no delivery on weekends or national holidays.

Returns of Domestic Orders (within Turkey)

  1. What is the return policy?

The products you want to return (which cannot be products which cannot be exchanged for hygenic reasons) should be unused, free of defects (including the packaging) and not have lost its resale value within 14 days from the date of receipt.

  1. How will I return items?

The products you want to return should be unused, free of defects (including the packaging) and not have lost its resale value. You may return product(s) which meet these conditions with the shipping number barcodes on the package and the returns form/letter within 14 days following the date of receipt.

  1. What is the return process?

Please write the code, name of the product as well as its return reason and other information needed. You may send the products free of charge with XXX Kargo (Our customer number is XXX). Please write our customer code on the package. All costs for returns made with other cargo companies are borne by you. Firstly, your returned items will be processed by us where we will decide within 3 working days whether or not it is appropriate the return conditions. We complete reimbursement on returned items within 3 working days of your return being approved. However, internal bank procedures may delay the appearance of the reimbursement in your account by up to 10 working days.

  1. What is the exchange process?

You may exchange an item with the item you wish to have by writing their codes and other information with a letter and send it free of charge with XXX Kargo (Our customer number is XXX). Please write our customer code on the package. All costs for returns made with other cargo companies are borne by you. We will exchange your iterm if the item you request is in stock. If the item you request is not in stock, we will let you know about this and if the item is in line with the return conditions we will complete reimbursement within 3 working days. However, internal bank procedures may delay the appearance of the reimbursement in your account by up to 10 working days.

  1. When will I see the reimbursement?

If the item is returnable as per the conditions, we will reimburse you within 10 working days. Weekends and public holidays are not counted and internal bank procedures may delay the appearance of the reimbursement in your account.

Returns of International Orders (outside Turkey)

  1. What is your returns policy?

The products you want to return (which cannot be products which cannot be exchanged for hygenic reasons) should be unused, free of defects (including the packaging) and not have lost its resale value within 14 days from the date of receipt.

  1. How will I return items?

The products you want to return should be unused, free of defects (including the packaging) and not have lost its resale value. You may return product(s) which meet these conditions with the shipping number barcodes on the package and the returns form/letter within 14 days following the date of receipt. Customs procedures, natural disasters, strikes, transfer missions, etc. reasons are beyond the scope of the specified times. There is a possibility that the packages sent abroad will be subject to customs in the country of destination. In this case, customs officers will contact you to inform you about what you need to do to receive your package. Customs fees may vary depending on your order and country. If the product is stuck in customs, the responsibility belongs to the customer.

  1. What is the return process?

Please write the code, name of the product as well as its return reason and other information needed. All shipping costs for return are borne by you. Firstly, your returned items will be processed by us where we will decide within 3 working days whether or not it is appropriate the return conditions. We complete reimbursement on returned items within 3 working days of your return being approved. However, internal bank procedures may delay the appearance of the reimbursement in your account by up to 10 working days.

  1. What is the exchange process?

You may exchange an item with the item you wish to have by writing their codes and other information with a letter. All shipping costs for exchange are borne by you. We will exchange your iterm if the item you request is in stock. If the item you request is not in stock, we will let you know about this and if the item is in line with the return conditions we will complete reimbursement within 3 working days. However, internal bank procedures may delay the appearance of the reimbursement in your account by up to 10 working days.

  1. When will I see the reimbursement?

If the item is returnable as per the conditions, we will reimburse you within 10 working days. Weekends and public holidays are not counted and internal bank procedures may delay the appearance of the reimbursement in your account.

Items subject to returns and exchange need to be sent as written below:

74 İSTANBUL KÜLTÜR SANAT ORGANİZASYON VE REKLAM ANONİM ŞİRKETİ

Address: Vişnezade, Süleyman Seba Cd. No:19, 34357 Beşiktaş/İstanbul/Turkey