Shipping policy

Domestic Shipping (within Turkey)

1. Which cargo company do you use?

We ship our products globally with PTS Worldwide Express.

1. How much is the shipping fee?

The shipping fee is 100 TRY TL (including VAT) per order.

1. How can I track my order shipment?

Click on the link next to your order number in the “MY ORDERS” section and you will be connected to PTS Worldwide Express' website, where you can track your shipment or you can call PTS Worldwide Express customer services for more information.

1. I haven’t received my order, what should I do?

Click on the link next to your order number in the “MY ORDERS” section and you will be connected to PTS Worldwide Express website, where you can track your shipment or you can call PTS Worldwide Express customer services for more information.

1. How long will my shipment take?

Generally, orders are given to the cargo company within 3 working days of their approval. Once shipped, delivery will take 3 working days at the most (depending on your region). The delivery takes one day following its dispatch for orders within Istanbul. Call PTS Worldwide Express customer services for information on delivery periods. There is no delivery on weekends or national holidays.

1. Can I change the name of the recipient or the address of my order?

Unfortunately, we cannot change the address or the recipient’s name once an order has been placed.

1. The order arrived when I was out, what should I do?

PTS Worldwide Express will leave a note if no one is home to receive your order and keep your order at its branch for three days for you to collect it. Contact the PTS Worldwide Express customer service for more information.

 International Delivery (Outside of Turkey )

1. Which cargo company do you use?

We ship our products internationally with PTS Worldwide Express.

1. How much is the shipping fee?

The shipping fee is 162 € (including VAT) per order.

1. How can I track my order shipment?

Click on the link next to your order number in the “MY ORDERS” section and you will be connected to PTS Worldwide Express website, where you can track your shipment or you can call PTS Worldwide Express customer services for more information.

1. I haven’t received my order, what should I do?

Click on the link next to your order number in the “MY ORDERS” section and you will be connected to PTS Worldwide Express website, where you can track your shipment or you can call PTS Worldwide Express customer services for more information.

1. How long will my shipment take?

Generally, orders are given to the cargo company within 3 working days of their approval. Once shipped, delivery will take between 3 and 10 days, depending on the country it is sent to. However the delivery term may be extended to reasons for shipping abroad such as the order being stuck in customs. Call PTS Worldwide Express customer services for information on delivery periods. There is no delivery on weekends or national holidays.